TERMS AND CONDITIONS

Physical Store Policies – Capy NY

Protection of personal data:
Due to internal policies, staff information, including names, phone numbers, or shifts, is not provided. Sharing personal information about other customers is also prohibited.
Satisfaction Guarantee:
Capy NY guarantees total customer satisfaction. If your cake doesn't meet our standards for quality, flavor, or presentation, you can report it the same day with a receipt and proof of purchase.
Refunds and returns:
* Only apply in case of:
* Defective product
* Incorrect order
* Obvious contamination

The product and receipt must be presented on the day of purchase. Returns due to personal preference or change of mind are not accepted.
Custom Cakes:
* Any changes to the decor or delivery time must be requested at least 3 days before the scheduled date.
* Cancellations made less than 2 days in advance will result in a 50% charge of the total order.
* A minimum 50% deposit is required to confirm your reservation.
* Availability for special designs is not guaranteed if not requested with sufficient advance notice.
Store Conduct:
We reserve the right to refuse admission. Disrespect, offensive language, or aggressive behavior toward staff or other customers will not be tolerated.

Order anticipation:
All online orders must be placed at least 48 hours in advance.
Changes or cancellations:
To cancel or modify an order, you must notify the selected store at least 24 hours in advance via email or phone.

Contact email: hola@ilovecapy.com
Deliveries and collections:
* Capy NY is not responsible for delays if the customer does not pick up the order at the indicated time.
* If the order is not picked up on the agreed day, there will be no refund.
Quality Assurance:
All cakes leave the store in optimal condition. If they arrive in poor condition, please contact us the same day with evidence (photos) so we can discuss a replacement or solution.
Online payment methods:
* PayPal
* Stripe (credit or debit card)